Refund policy

RETURN & REFUND POLICY

1. No returns on coffee products

Due to the nature of our products, coffee is considered a perishable food item.

In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to food products.
As a result, we do not accept returns or exchanges on coffee products, except in the cases expressly described below.

2. Damaged, defective, or incorrect items

Please inspect your order upon receipt.

If your order:

  • is damaged during transport,

  • contains a defective product, or

  • does not correspond to your order,

you must contact us within 48 hours of delivery at:
📧 victor@element-coffee.com

Please include:

  • your order number,

  • a description of the issue,

  • clear photos of the product and packaging.

If the issue is confirmed, we will offer a replacement or a refund, at no additional cost.

3. Non-returnable items

The following items cannot be returned or refunded:

  • Coffee and other food products

  • Sale items

  • Gift cards

4. Refunds (when applicable)

If a refund is approved:

  • it will be issued to your original payment method,

  • within 10 business days after validation.

Please note that bank processing times may vary.

If more than 15 business days have passed since approval, you may contact us at:
📧 victor@element-coffee.com

5. Contact

For any question related to returns or refunds, you can contact us at:
📧 victor@element-coffee.com