Shipping policy
SHIPPING POLICY
Shipping Areas
We currently ship to France and the European Union (EU).
Processing Time
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Orders are processed within 1–2 business days.
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Orders are not shipped on weekends or public holidays.
Delivery Times (Estimates)
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France (standard delivery): 2–4 business days
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France (express delivery): 1–2 business days
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EU (standard delivery): 4–7 business days
Shipping Costs
| Destination | Standard Delivery | Express Delivery | Notes |
|---|---|---|---|
| France | €4.90 | €9.99 | Free shipping for orders ≥ €25 |
| European Union | €9.99 | N/A | Shipping fees apply to all orders |
Free Shipping
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France only: Orders of €25 or more qualify for free standard shipping.
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Free shipping applies automatically at checkout.
Risk and Title
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Products are your responsibility once shipped. Risk passes to you upon delivery, without prejudice to your statutory rights under EU law.
Lost or Damaged Packages
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If your order is lost or damaged during shipping, please contact us at victor@element-coffee.com within 48 hours of receipt.
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We will evaluate the issue and either replace the order or refund according to our Return & Refund Policy.
Customs, Import Duties, and Taxes
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For EU shipments, all prices include VAT.
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Customers outside France may be responsible for additional customs fees depending on their country.
